Support Packages

Once your application is live, our care plans keep it running and evolving. Each plan bundles hosting, monitoring and a monthly allowance of support time into one yearly subscription — here's what's included.

Care plans

One plan per package tier, matched to what the site needs to stay healthy. Hosting, monitoring and routine upgrades are handled for you; the support hours are yours to spend on whatever comes up.

Ground Control

100/mo

For Opportunity websites. Billed yearly — 1,200 €/year.

Umbraco Cloud hosting included

Uptime monitoring

Security patches and minor upgrades

uSkinned licence and theme updates handled for you

4 hours of support time per month

Major Umbraco version upgrades quoted separately

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Mission Control

150/mo

For Perseverance websites. Billed yearly — 1,800 €/year.

Umbraco Cloud hosting included

Uptime monitoring

Security patches and minor upgrades

Custom-code upgrade testing

8 hours of support time per month

Major Umbraco version upgrades quoted separately

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Deep Space

395/mo

For Voyager online stores. Billed yearly — 4,740 €/year.

Umbraco Cloud Standard hosting with 99.9% SLA

Uptime and payment-flow monitoring

Integration checks

Priority response times

Security patches and minor upgrades

12 hours of support time per month

Major Umbraco version upgrades quoted separately

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Interstellar

from 595/mo

For Umbraco Commerce stores — Cassini builds.

Every custom application is different, so this plan is shaped around yours: hosting, monitoring and support hours sized to what we built, with scope and details agreed together based on the complexity of the application. Billed yearly.

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What your support time covers

The monthly hours included in every plan can be spent on any of the four categories below.

Bug fixes

The application doesn't behave as agreed and needs fixing. We reproduce the issue, fix it and get the fix through to production — prioritised by how much it affects your users.

Tweaks

The application behaves as agreed, but the behaviour needs a slight adjustment: a label, a validation rule, a layout detail, an email template. Small things that add up to a better product.

Changes

A new behaviour is required — a field, a rule, a page, an integration touch-point. Anything that fits within your support hours is handled under the plan. Anything bigger we estimate separately, as a small project in its own right.

Devops

There's an issue with the underlying infrastructure, or configuration changes are needed: hosting, environments, DNS, certificates, deployments, monitoring. We keep the platform healthy so you don't have to think about it.

How it works

Care plans are available for applications built by Webmatic and are billed yearly. The support hours included each month cover the four categories above. Work beyond the included hours that takes under a day is billed at our standard rate or drawn from an edits package; anything larger is estimated separately, as a small project in its own right.

Custom applications

New Horizons

For custom applications and custom requirements, the support plan is tailored to what we built — hosting, monitoring and support hours sized to the application, on a yearly tariff.

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Pioneer and Curiosity websites don't need a monthly plan: hosting renews yearly for a flat fee, and an edits package (5, 10 or 15 updates) covers changes — see our packages.